Shipping policy

All items are shipped from Sydney, Australia.

Delivery Time Estimates

Please keep in mind that the delivery times we give you are estimates. The actual delivery time may vary, so please reach out to us before placing a time sensitive order.

Order processing time

Most of our product are created to order - it usually takes 1-4 business days (excludes weekends) to prepare any order. In case of pre orders - the items' description will state the fulfilment details of pre ordered items.

Lost or damaged items

All shipments we send out are insured by our shipping providers. If your items arrived damaged or are lost in transit please email us, and we will investigate your specific situation and ensure we work towards an appropriate solution.

We post all deliveries to the address you provide to us, so please - double check your order confirmation email to ensure that the address is the right one. Polina Bright Art accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers.

If there's an issue of any kind with your order please contact us within 3 business days from receiving the order or the "order delivered" notification. Failure to do so will result in us not being able to replace or refund your order via the shipment insurance policy.

We ship WORLDWIDE, however some destinations are not yet available due to the impact of COVID-19!

 

Shipping to UK

Our website can only process orders to UK that are over 175 pounds, as we do not collect VAT(taxes) for UK.

For anything else, please use our store at the Etsy marketplace: https://www.etsy.com/shop/PolinaBrightArt

Free shipping

On orders over $200 USD.

Secure payment

We accept all major credit cards!