All items are shipped from Sydney, Australia.
Delivery Time Estimates
Please keep in mind that the delivery times we give you are estimates. The actual delivery time may vary, so please reach out to us before placing a time sensitive order.
Order processing time
Most of our product are created to order - it usually takes 2-5 business days (excludes weekends) to prepare any order. In case of pre orders - the items' description will state the fulfilment details of pre ordered items.
Please note that all prints are produced to order, so please factor that in when estimating the desired delivery date. We can rush production of some of the orders, so once again, please reach out to us if your order is time sensitive before placing your order.
Lost or damaged items
All shipments we send out are insured by our shipping providers. If your items arrived damaged or are lost in transit please email us, and we will investigate your specific situation and ensure we work towards an appropriate solution.
We post all deliveries to the address you provide to us, so please - double check your order confirmation email to ensure that the address is the right one. Polina Bright Art accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers.
If there's an issue of any kind with your order please contact us within 3 business days from receiving the order or the "order delivered" notification. Failure to do so will result in us not being able to replace your order based on the shipment insurance policy.
We ship WORLDWIDE, however some destinations may not be available due to various reasons. Contact us if you think we should be able to ship to your location.
Shipping to UK
Our website can only process orders to UK that are over 135 pounds (GBP), as we do not collect VAT(taxes) for UK - VAT is collected by Royal Mail on order's arrival in UK.